Refund & Return Policy
We want you to be happy with your SwiftCase order. If something's wrong, email us and we'll make it right.
14-Day Policy
You have 14 days from the date of delivery to request a return, exchange, or refund. To be eligible, your case should be unused and in the same condition you received it.
Exact-Fit Guarantee
If you ordered the wrong phone model, or your case doesn't fit correctly, email support@swiftcase.shop within 14 days of delivery and we'll sort out a correct replacement.
How to Start a Return
Email support@swiftcase.shop with your order number, a short description of the issue, and photos if the case arrived damaged or misprinted. We'll reply with next steps.
Return Shipping
If the item is defective, damaged, or we made an error, we cover return shipping. Otherwise, the customer covers the cost of return shipping.
Refund Processing
Once we receive and inspect an eligible return, we email you the outcome. Approved refunds go back to your original payment method; posting time depends on your payment provider.