Refund & Return Policy

30-Day Policy

You have 30 days from the date of delivery to request a return or exchange. To be eligible for a standard return, your case must be unused, in its original packaging, and in the same brand-new condition as received.

Exact-Fit Guarantee

We guarantee that our cases will perfectly fit your chosen phone model. If you accidentally ordered the wrong model, or if the case received does not fit properly, please reach out to support@swiftcase.shop within 30 days. We will guide you through getting a correct replacement.

How to Initiate a Return

To start a return or exchange, please send an email to support@swiftcase.shop with:

• Your order number
• A brief description of the reason for the return
• Photos of the case (especially if reporting a fitting or printing issue)

Our support team will review your request and provide a return authorization and return address if eligible.

Return Shipping Costs

Unless the item is defective, damaged, or we made an error in shipping, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refund Processing

Once an eligible return is received and inspected, we will email the outcome. Approved refunds are returned to the original payment method; posting time depends on the payment provider.